Who are we?

HOONA SRL
Registered Office: Chaussée de Bruxelles 400 – 1300 WAVRE – Belgium
Email: hello@hoona.life
Company Number: BE1000 532 135

What personal data do we collect?

We collect the following types of data:
 

• Contact Information (required for booking): first name, last name, email, phone number, postal address.

• Booking Information (required): date of birth, history of appointments or retreats, treatment preferences.

• Payment Data (required): securely collected via our payment provider.

• Browsing Data (optional): IP address, browser type, pages viewed, via cookies.

• Marketing Preferences (optional): your subscription to our communications.

How do we collect your data?

We collect your data in the following ways:

• Directly from you: when you make a booking, contact us through our online form, or subscribe to our newsletter.

• Automatically: when you browse our site, certain data is collected via cookies or similar technologies. These cookies are subject to your prior consent, except those strictly necessary for site functionality. You can manage your preferences anytime through our cookie banner or policy.

• Via our service providers: certain data may also be collected or processed by third parties acting on our behalf (subcontractors) in the context of:
  - Online payments (e.g., Mollie, etc.);
  - Anonymous statistical analysis (e.g., Google Analytics 4).
   

• If data transfers outside the European Economic Area occur, they are governed by appropriate safeguards such as the European Commission's standard contractual clauses.

Why do we use your data?

• To manage your bookings and ensure proper service delivery.

• To respond to your inquiries and provide customer support.

• To improve our services and website.

• To send you information, offers, or content if you have consented.

• To comply with our legal obligations (e.g., accounting, security).

Legal basis for processing

We process your data based on:

• A contract (e.g., booking a treatment or retreat),

• Your consent (e.g., newsletter subscription),

• Our legitimate interest (continuous improvement, security, statistical analysis),

• Or our legal obligations.

Who do we share your data with?

We only share your data when necessary, in a secure and controlled environment. Your data may be shared with:
 

• Our technical providers and contractual partners, for website hosting, payment processing, booking management, or statistical analysis. These providers act as processors, under GDPR-compliant contracts, and may only process your data following our instructions.

• Administrative, judicial, or tax authorities, if legally required (e.g., legal obligation or court order).

• If applicable, some providers may be located outside the European Economic Area (EEA). In this case, we ensure that your data benefits from an equivalent level of protection through the European Commission’s approved standard contractual clauses.

We never sell, trade, or rent your data to third parties for commercial purposes.

How do we protect your data?

We implement appropriate technical and organizational measures:

• Secure access,

• Encrypted transaction data,

• Internal access control.

Your rights as a user (GDPR)

You have the following rights, which you may exercise at any time:

• Right to access your data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to withdraw your consent at any time
   

  📩 To exercise these rights: hello@hoona.life

You also have the right to lodge a complaint with the Data Protection Authority:
Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels
www.autoriteprotectiondonnees.be
contact@apd-gba.be

Cookies and analytics tools

We use cookies to:

• Enhance user experience,

• Analyze traffic,

• Provide personalized content.

Policy updates

We may update this policy at any time to reflect changes in our business or legal obligations. The most recent version is available at www.hoona.life.

Contact

For any questions regarding this policy or your data:
Email: hello@hoona.life